Privacy Policy

Vehicle Check Pros ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data. By using our website or services, you agree to the practices described in this policy.

1.Information We Collect

We collect information you provide directly to us when you:

• Submit a booking request (name, email address, phone number, vehicle listing URL, inspection package, and any notes you provide)
• Contact us via email or phone
• Communicate with us during the course of providing our services

We do not currently collect payment information directly. Any payment processing is handled by third-party processors governed by their own privacy policies.

2.How We Use Your Information

We use the information we collect to:

• Process and fulfill your inspection service request
• Communicate with you about your booking, inspection results, and report delivery
• Provide negotiation support and follow-up guidance as part of your selected package
• Respond to your questions and support requests
• Improve our services and internal operations
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.Vehicle Listing Information

When you submit a vehicle listing URL as part of your booking, we may access and review the publicly available information on that listing to prepare for your inspection. This information is used solely to serve your request and is not stored beyond the service engagement without your consent.

4.How We Share Your Information

We may share your information with:

• Service providers — third parties who assist us in operating our business (e.g., email delivery, scheduling tools), under confidentiality agreements
• Inspectors — if your inspection is performed by a contracted inspector, they will receive the details necessary to complete the inspection
• Legal authorities — if required by law, court order, or to protect the rights and safety of our users or the public

5.Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including providing our services, resolving disputes, and complying with legal obligations. Inspection reports and related records are retained for a minimum of two years. You may request deletion of your data at any time by contacting us.

6.Cookies and Website Analytics

Cookies

Our website uses cookies (small text files placed on your device) to understand how visitors use our site and to improve the user experience. You can disable or delete cookies through your browser settings. Disabling cookies will not prevent you from using our site, though certain functionality may be affected.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC ("Google"), to collect and analyze information about how visitors interact with our website. Google Analytics helps us understand traffic patterns, popular pages, and overall site performance so we can improve our services.

What Google Analytics collects

• Pages visited and time spent on each page
• How you arrived at our site (e.g., search engine, direct link, referring website)
• General geographic location (city and country level, not your precise address)
• Device type, browser type, and operating system
• Your approximate IP address, which Google uses to estimate location and then partially anonymizes
• Actions taken on the site (e.g., button clicks, form interactions)

Google Analytics uses cookies to distinguish unique visitors and sessions. These cookies do not identify you personally.

How Google uses this data

Google LLC processes analytics data on our behalf and may also use it to improve its own products and services, subject to Google's Privacy Policy. Google may transfer and store this data on servers in the United States or other countries. We do not control Google's independent data practices.

How to opt out of Google Analytics

• Browser add-on — Install the Google Analytics Opt-out Browser Add-on (available for Chrome, Firefox, Safari, Edge, and Opera). This prevents Google Analytics from collecting data about your visits across all websites that use it.
• Google's Ad Settings — Visit adssettings.google.com to control how Google uses your data for personalization.
• Browser Do Not Track / privacy mode — Most modern browsers include a Do Not Track setting or private/incognito mode that limits cookie-based tracking.
• Block or delete cookies — You can block or delete analytics cookies directly through your browser's privacy or cookie settings.

7.Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of receiving marketing communications from us

To exercise any of these rights, contact us at contact@thevehiclecheckpros.com. We will respond within 30 days.

8.Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure. We encourage you to take care when sharing personal information online.

9.Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

10.Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated date. We encourage you to review this policy periodically.

11.Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at contact@thevehiclecheckpros.com.